Delays Due to COVID-19

Reduced freight transport and additional border controls in many countries, have caused delays in delivery - please do allow extra time for delivery.

USA, Canada: Due to COVID-19 there are extended border controls, this has resulted in delays in delivery of up to 2 weeks . We're sorry for any inconvenience this may cause and rest assured we will try our best to get your orders to you as soon as possible - please bear with us.

Australia: Please be aware that the Express Post service is experiencing delivery delays due to a high volume of parcels in their network following the Coronavirus pandemic. Express Post continues to operate and be their quickest method of shipment, but delays of up to 10 days on top of their standard delivery times may be experienced.

Europe: There are delays in delivery times within the E.U of approximately 2-3 working days. We're sorry for any inconvenience this may cause and rest assured we will try our best to get your orders to you as soon as possible - please bear with us.

Guaranteed low prices, fast delivery options and FREE Shipping on all items.

Sea Freight is great for sending large bulky consignments overseas. We offers a wide range of shipping options with services available to the door in many of our major shipping destinations, and to the port as a cost effective alternative. For information about methods and rates, please contact a sales representative for a freight estimate.

Important Notes:

* During week-long Chinese holidays, Chinese Lunar New Year (usually in February) and Chinese National Day (1st October every year), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-4 days.

* Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.

How long does it take for my parcel to reach me?

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email. (During Holiday Season, Orders will not be traceable when the parcels arrive in the destination country. It is because courier website will no longer update the information about shipping package. )

You may track your international parcel here: 
DHL: http://www.dhl.com/en/express/tracking.html
FedEx: https://www.fedex.com/apps/fedextrack/?action=track
SF Express: http://www.sf-express.com/cn/en/dynamic_functions/waybill/
UPS: https://www.ups.com/track

Customs Clearance & Import Duty

Your country may charge customs fees or take additional time to process your items through customs. We do our best to avoid any delays or additional customs fees, however, we unfortunately have no control over these delays or additional fees. Most countries do not incur any issues at customs and are delivered smoothly. Unfortunately, if your country does charge you additional fees or delay the delivery, this is out of our control.

Imprint5 usually ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.

APO/FPO and PO Boxes

Most Express Shipping couriers will not deliver to Post Office (PO, APO, FPO, DPO) boxes. For more efficient delivery of your order, we advise that you not use a Post Office box when placing orders. Doing so may delay your shipment.