Shipping Guide

Guaranteed low prices, fast delivery options and FREE Shipping on most items.

Country Shipping Method Shipping Rate Estimated Delivery Time (working days)
North America
USA, Canada, Mexico
Expedited Contact Us 1-3
Express Free 4-8
Europe
Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom and Vatican
Expedited Contact Us 2-4
Express Free 4-8
Oceania
Australia, New Zealand
Expedited Contact Us 3-5
Express Free 4-8
Asia - Region I
Hong Kong, Japan, Macau, Malaysia, Singapore, South Korean, Taiwan
Expedited Contact Us 1-3
Express Free 3-5
Asia - Region II
Afghanistan, Bahrain, Brunei, Cambodia, India, Indonesia, Israel, Jordan, Kuwait, Laos, Oman, Philippines, Qatar, Saudi Arabia, Thailand, United Arab Emirates and Vietnam
Expedited Contact Us 2-4
Express Free 4-8
All other served countries not listed above Contact us

Sea Freight is great for sending large bulky consignments overseas. We offers a wide range of shipping options with services available to the door in many of our major shipping destinations, and to the port as a cost effective alternative. For information about methods and rates, please contact a sales representative for a freight estimate.

Important Notes:

* During week-long Chinese holidays, Chinese Lunar New Year (usually in February) and Chinese National Day (1st October every year), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-4 days.

* Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.

How long does it take for my parcel to reach me?

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email. (During Holiday Season, Orders will not be traceable when the parcels arrive in the destination country. It is because courier website will no longer update the information about shipping package. )

You may track your international parcel here: 
SF Express: http://www.sf-express.com/cn/en/dynamic_functions/waybill/
DHL: http://www.dhl.com/en/express/tracking.html
FedEx: https://www.fedex.com/apps/fedextrack/?action=track

Customs Clearance & Import Duty

Your country may charge customs fees or take additional time to process your items through customs. We do our best to avoid any delays or additional customs fees, however, we unfortunately have no control over these delays or additional fees. Most countries do not incur any issues at customs and are delivered smoothly. Unfortunately, if your country does charge you additional fees or delay the delivery, this is out of our control.

Imprint5 usually ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.

APO/FPO and PO Boxes

Most Express Shipping couriers will not deliver to Post Office (PO, APO, FPO, DPO) boxes. For more efficient delivery of your order, we advise that you not use a Post Office box when placing orders. Doing so may delay your shipment.

Policy and Terms

Shipping fees are non-refundable. If you refuse any shipments from imprint5.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.